Terms of Service

To make the process transparent, with the controlling condition called out, access to this store and completion of a purchase are subject to these Terms plus the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers are responsible for legal use and truthful billing, shipping, order, and contact data. The wording is arranged so the next customer step remains readily identifiable.

For a straightforward customer experience, with the commercial term stated precisely, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date. The applicable store practice is presented with its practical consequence made explicit.

To make the process transparent, with the sequence of events made clear, for 30 days following delivery, customers can seek a no-reason return or exchange. The merchant pays authorized return transportation for those requests and for quality problems, and an issued refund usually appears in 5-10 business days. Personalized merchandise, Final Sale or clearance purchases, gift cards, and opened intimate/hygiene-sensitive goods are not preference-returnable, but defect, damage, mis-shipment, and shortage protections remain. This wording connects the controlling order status with the available next step.

As an operating standard, with each party's responsibility identified, pre-dispatch cancellation requests are accepted and post-dispatch requests are governed by the Refund Policy. All prices are denominated in USD, legally applicable tax is collected, and an unlawful, fraudulent, unauthorized, or clearly mispriced transaction may be declined. This wording connects the controlling order status with the available next step.

Questions about these Terms: support@nubyquay.shop, 512-775-9591, or 2264 SW 118th Ave, Miramar, Florida, 33025, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyquay.shop
Phone: 512-775-9591
Physical address: 2264 SW 118th Ave, Miramar, Florida, 33025, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)