Shipping Policy

For an informed purchase, with the applicable timing made explicit, delivery service is limited to addresses in the United States. Every U.S. order receives free standard shipping, and tracking details are supplied after dispatch. The resulting customer expectation is kept direct and readily reviewable.

To explain the outcome directly, with the service outcome easy to verify, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days. The resulting customer expectation is kept direct and readily reviewable.

As an operating standard, with the practical next step kept visible, tracking is sent to the checkout contact information. Customers should provide a complete, accurate address and report a needed correction immediately, although an address change cannot be guaranteed after fulfillment begins. The operational consequence is therefore stated in a form that is easy to follow.

As part of our service commitment, with the customer action presented plainly, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival. The applicable result is therefore visible without changing the underlying rule.

To explain the outcome directly, with timing and responsibility read together, a pre-shipment cancellation can be requested, while post-shipment requests follow the Refund Policy. We assess and collect taxes as required by law. This organization keeps the controlling condition and its effect together.

Shipping and tracking assistance: support@nubyquay.shop or 512-775-9591, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyquay.shop
Phone: 512-775-9591
Physical address: 2264 SW 118th Ave, Miramar, Florida, 33025, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)