Refund Policy

To state the rule precisely, with the customer remedy placed in context, the return window lasts 30 days after delivery and covers both no-reason returns and exchanges. This organization keeps the controlling condition and its effect together.

As part of our service commitment, with the operating boundary stated upfront, before dispatching a return, write to support@nubyquay.shop for authorization. Approved return shipping is paid by nuby, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product. This structure keeps the practical service consequence in clear view.

For a straightforward customer experience, with the available remedy stated clearly, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims. This structure keeps the practical service consequence in clear view.

In day-to-day application, with the applicable exception kept narrow, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. The wording is arranged so the next customer step remains readily identifiable.

As an operating standard, with the commercial term stated precisely, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here. This structure places the governing condition beside the result it controls.

Authorized return address: 2264 SW 118th Ave, Miramar, Florida, 33025, United States

Refund and exchange support: support@nubyquay.shop or 512-775-9591, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyquay.shop
Phone: 512-775-9591
Physical address: 2264 SW 118th Ave, Miramar, Florida, 33025, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)